Privacy policy
Privacy Policy
Last Updated: June 8, 2026
Otaku Store Merch (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.otakustoremerch.com or make a purchase from us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
1. Information We Collect
1.1 Information You Provide Directly
When you place an order, create an account, or contact us, we may collect:
• Full name and billing/shipping address.
• Email address and phone number.
• Payment information (credit/debit card details, PayPal). Note: full payment card data is processed by our payment processors and is not stored on our servers.
• Order history and product preferences.
• Communications you send to us (e.g., support emails).
1.2 Information Collected Automatically
When you browse our website, we automatically collect certain technical information, including:
• IP address, browser type and version, operating system.
• Pages visited, time spent on pages, referral URLs.
• Device identifiers and cookie data.
2. How We Use Your Information
We use the information we collect for the following purposes:
• To process and fulfill your orders, including payment, shipping, and customer service.
• To send transactional emails (order confirmations, shipping updates, receipts).
• To send promotional emails and marketing communications (only with your consent, or as permitted by law).
• To improve our website, products, and customer experience through analytics.
• To detect, investigate, and prevent fraudulent transactions and other illegal activities.
• To comply with applicable laws and regulations.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (e.g., pixels, web beacons) to enhance your browsing experience. Cookies are small data files stored on your device. We use:
• Essential Cookies: Necessary for the website to function (e.g., shopping cart, login sessions).
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.
You can control cookie settings through your browser preferences. Disabling certain cookies may affect site functionality. For more information, visit www.allaboutcookies.org.
4. Sharing of Your Information
We do not sell your personal information. We may share your data with trusted third parties who assist us in operating our website and conducting our business, including:
• Payment processors (e.g., Stripe, PayPal) for secure transaction processing.
• Shipping carriers (e.g., USPS, UPS, FedEx, DHL) for order fulfillment and tracking.
• Email marketing platforms for communication purposes.
• Analytics providers (e.g., Google Analytics) to help us understand site usage.
• Legal authorities when required by law, court order, or governmental regulation.
All third-party service providers are contractually obligated to keep your information confidential and to use it only for the purposes for which it was shared.
5. Your Privacy Rights
5.1 California Residents — CCPA Rights
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: Request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: We do not sell personal information; however, you may opt out of targeted advertising cookies via our cookie settings.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
To exercise these rights, please contact us at support@otakustoremerch.com with the subject line “CCPA Privacy Request.” We will respond within 45 days.
5.2 All Users — General Rights
• Access & Correction: You may request access to or correction of your personal information at any time.
• Opt-Out of Marketing: Click “Unsubscribe” in any marketing email, or email us at support@otakustoremerch.com.
• Account Deletion: You may request deletion of your account and associated data by contacting us.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, order data is retained for a minimum of 7 years for tax and legal purposes.
7. Data Security
We implement industry-standard security measures to protect your personal information, including SSL encryption for data transmission, access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but commit to notifying you in the event of a data breach that affects your personal information, as required by applicable law.
8. Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will promptly delete such information. If you believe a child has provided us with their data, please contact us at support@otakustoremerch.com.
9. International Data Transfers
Our servers are located in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the U.S. By using our website, you consent to the transfer of your data to the U.S. in accordance with this Privacy Policy.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
• Email: support@otakustoremerch.com
• Website: https://www.otakustoremerch.com
• Mailing Address: [Your Business Address, City, State, ZIP Code]